Frequently Asked Questions
How long does it take for me to receive my order?
Normally, orders will be successfully delivered within 15 days (2 weeks), sometimes may has 3-5 days earlier or delay depending on the different region.
What is your return and exchange policy?
We have 30 days money back guarantee, so if the products has quality problems, you can get a 100% refund or a partial refund (non-quality problems). Please click our Refund Policy to see more.
How do I change my shipping address?
If the package has not been sent out (2-3 days), you can contact us to change the shipping address for free. If the package has already been sent out, unfortunately you will need to pay extra bill to update address (this fee is charged by the shipping provider, e.g. DHL or FedEx).
How do I receive customer support?
You can go to our contact page to send a message to us. Or you can also reply your order confirm email to our support team.
How do I track the status of my order?
Once the package starts shipping, the shipping information will be synced to our tracking system within 48 hours, please click Track Shipping to see more details.
Dose the currency of the product in US dollars?
Yes, our store/website uses United States Dollars (USD) currency.
Do you ship to my country?
We support delivery to over 50 countries and regions worldwide, please click the latest Shiping Policy to see more.